Return Policy - Radsann Solutions

1 Day Return Window

Return items within 1 day(s) of delivery.

₹200 Return Fee

Applicable return fee per return request.

Original Condition

Keep tags, invoice, and packaging intact.

Return Guidelines

Item Condition: All items must be returned in unused, unworn, original condition with tags intact. Return items will only be accepted in their original condition with packaging and tags. We will not accept items that have been damaged, soiled, or altered and will be sent back to the customer with shipping charges.
Sale & Discounted Items: Products purchased during the sale period / discounted pricing are not eligible for returns.
Reverse Pick-up: We offer a pick-up facility in select locations based on our courier serviceability. We will pick up the return within 3-5 business days from the request approval date. Keep the packet ready to expedite the return pickup. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of approval of the return request.
Refunds: Post receipt of the return package, it will undergo a quality inspection, and we will issue a refund within 7 days if it passes our inspection process.

Help & Guidance

Frequently Asked Questions on Returns

How can I initiate a return for my purchases?

To return your order, log in to your account and follow these steps:

Go to 'My Orders'.
Check if the items under your order are eligible for returns.
If eligible, click on 'Request Return' against the order.
Select the items you want to return and select the reason from the drop-down menu.
Once you submit the request, share images of the items being returned on WhatsApp. We will review and approve the request post which we will initiate reverse pick up.
In case your pincode is non-serviceable for reverse pick up, kindly self-ship the product to us.
We will inspect the item condition for damage and original tags once received. Post quality inspection, we will issue the refund in 1-2 business days to the original payment source. For COD orders, we will reach out to you and initiate a bank transfer.

What should I do if I get a damaged / defective / incomplete / wrong order?

In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write "Received Damaged" on the delivery receipt when accepting and signing off with the courier partner.
For any defective / damaged / incomplete / wrong order delivered, we request you to inform us within 24 hours of receiving the order with images of the product received. You can do so by clicking on 'Return' under the 'My Orders' section of the storefront and sharing images of the items received.
Photo guidelines: Share a minimum of 3 and maximum of 5 clear pictures with the damaged/defective part highlighted in red. You must send us an image of original labels and tags intact along with the invoice.
Note: Any such complaint raised after 24 hours of receiving the order may not be considered.

How can I place an exchange request?

We currently do not offer exchanges on our store, but in case you have received a defective or wrong product, we will replace the same promptly.

How long will it take for me to receive the refund of my returned product?

We will issue refund to your original payment method used for the purchase once the return items are received and approved after deducting the return fee (as applicable). Please allow 5-7 business days for the refund to reflect, depending on your Bank. If the product does not meet our quality check, we will not be able to process the refund. We can ship the product back to you if you agree to bear the shipping costs.

My return has been processed but I have not received my refund.

Please wait for 5-7 working days after the return request is marked as complete. If you haven't received the refund after 7 working days, please reach out to us at support@radsannsolutions.com or WhatsApp +91 90565 52328 and we will resolve your issue on priority.